Returns & Exchanges
At Kushals, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 14-day return and exchange policy on all eligible items. Simply ensure the products are in their original, unworn condition with all tags intact to qualify for a full refund.
Initiate Your Request
Log into your Kushals account, navigate to your order history, and select the items you wish to return or exchange within 14 days of delivery.
Pack the Items
Securely pack the jewelry or apparel in its original packaging, including all certificates, invoices, and promotional gifts received with the order.
Schedule a Pickup
Choose your preferred pickup date and time through our portal; our courier partner will arrive at your doorstep to collect the package at no extra cost.
Quality Check and Refund
Once our warehouse team verifies the condition of the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing